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Cancellation Policy
At SAMKITH, we strive to provide a smooth and transparent purchasing experience. Please review our cancellation policy below:
1. Order Cancellation by Buyer
Buyers can cancel their order before it is processed or shipped. Once the order has been dispatched, cancellation will not be allowed. Cancellation requests must be made through the website.
2. Cancellation Timeframe
Orders can typically be cancelled within 3 hours of placing the order. After this period, cancellation depends on the order processing status.
3. Non-Cancellable Products
Due to the nature of certain products, the following items may not be eligible for cancellation:
- Hazardous or regulated products
- Custom or bulk orders
- Perishable or specially procured items
4. Refund for Cancelled Orders
If an order is successfully cancelled, a full refund will be initiated. Refunds will be processed to the original payment method within 5–10 business days.
5. Cancellation by SAMKITH
SAMKITH reserves the right to cancel any order due to:
- Product unavailability
- Pricing or listing errors
- Regulatory restrictions on chemical sales
- Suspected fraudulent activity
In such cases, a full refund will be provided.
6. Failed Delivery
If delivery fails due to incorrect address or unavailability of the buyer, the order may be cancelled. Refunds (if applicable) may be processed after deducting shipping charges.
7. Misuse of Policy
Repeated or fraudulent cancellation requests may lead to account suspension.
8. Contact for Cancellation
For any cancellation requests or support, please contact us through the website.
WhatsApp / Phone: +91 8106374964
Email: info@samkith.com
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